What to do if your chargeback request is denied? Steps to resolution

Chargebacks serve as a crucial tool for consumer protection against unscrupulous actions by sellers. However, not every chargeback request is successful, and you may face denial. In such a situation, it's important to know the steps to take for further problem resolution.

1. Understanding the denial:

Firstly, it's crucial to understand the reasons behind the chargeback denial. The bank may reject the request for various reasons, such as lack of necessary information or failure to comply with rules and deadlines.

2. Requesting a written decision:

Ask the bank to provide an official written decision on the denial. This allows you to more thoroughly understand the grounds for denial and determine the next steps.

3. Analyzing the reasons for denial:

Carefully review the reasons for denial provided by the bank. Ensure that your chargeback request was correctly formatted according to the bank's rules and requirements.

4. Gathering additional information:

If the reasons for denial are unclear, reach out to the bank for additional information. Additional documents or clarifications may be needed to reconsider your case.

5. Resubmitting the request:

In case of identified errors or omissions in the previous request, prepare a new chargeback request, addressing the identified shortcomings.

6. Consulting with legal experts:

If necessary, seek advice from a legal expert specializing in financial matters. They can provide a professional perspective on your case and advise on further actions.

7. Appealing to the financial ombudsman or regulator:

In certain cases, if you are confident in the validity of your request, you may appeal to the financial ombudsman or regulatory authority with a complaint against the bank's actions.

8. Exploring potential resolution options:

Discuss potential resolution options with the bank. Sometimes, the bank may suggest a compromise or additional ways to settle the issue.

9. Compiling comprehensive documentation:

Prepare a comprehensive set of documents supporting your chargeback request. This may include copies of receipts, screenshots of correspondence, photographs of goods, and other evidence.

10. Adhering to deadlines and rules:

It is crucial to comply with all deadlines and rules set by the bank for appealing a denial. Strict adherence to procedures will help you present your case in the most justified manner.

Chargeback denial is not always the final decision. It's essential to carefully analyze the reasons for denial, engage with the bank, and, if necessary, seek legal support. By following the aforementioned steps, you increase your chances of successfully resolving the dispute.

Remember to document every step of the process and keep relevant correspondence with the bank. This documentation can be valuable if further stages of appeal become necessary.

Maintain composure and consistency, adhering to established procedures. This approach will help you more effectively address the issue and protect your financial interests.